Shipping & Returns

Payment within Germany can be done by wire transfer, C.O.D or Direct Debiting!

Our forwarding agent is DHL AG! Shipping charges are based on the price list of DHL AG! Foreign customers can only order by wire transfer.
The minimum amount of an order to be placed is 150 Euro net!

No backorders are kept, in case an article is missing in your order it has to be reordered!

Dispatch within Germany

Dispatch DHL (within Germany only)
Forwarding Agent DHL
Price: €8.50 plus 19% VAT. Free shipment onwards €500 net value of goods. Valid for payment methods: direct debiting, invoice, PayPal plus and wire transfer.

Dispatch DHL - C.O.D (within Germany only)
Forwarding Agent DHL
Price: €12.50 plus 19% VAT & €2 C.O.D fee will be charged by DHL while handing over. Free shipment onwards €500 net value of goods. Valid for payment methods: cash on delivery (c.o.d)

Dispatch within EU & Worldwide

Dispatch DHL - Payment in advance only
Forwarding Agent DHL

For countries within the EU, the following dispatch costs will be applicable:

€18.50 - for parcels up to 5 KG

€22.50 - for parcels up to 10 KG

€27.50 - for parcels onwards 10 KG up to 31.5 KG

All prices are net as long as a valid VAT ID is provided. Companies without a valid VAT ID have to pay the German VAT, which is currently 19%.

Dispatch worldwide outside the EU (Export) will be calculated after your order is completed. Hence, the 30 Euro shown in the order confirmation is just a notional parameter.

Reclamations:

Reclamations, damaged goods, wrong delivery or any other complaints have to be made within 7 days after reception of goods! No claims will be accepted after 7 days!